Showing posts with label insurance. Show all posts
Showing posts with label insurance. Show all posts

October 4, 2009

Wendell Potter Comes Clean

A lot of people have been citing various studies in the discussion of health care.  The studies all show that Nationalized Health Care is bad for America.

And they were all manufactured by Wendell Potter.  Bill Moyers interviewed Potter, who comes clean about his complicity.  Wendell was head of corporate communications for Cigna, one of the largest private health insurers in the country.

He finally had an epiphany when he was visiting family, and attended a "health care fair" in rural Virginia.  Instead of providers handing out literature, he found people lining up in the rain to receive treatments in animal stalls at the local fairgrounds.  They had come from as far as Georgia.

He discusses his part in the highly publicized case of Nataline Sarkisyan, a young woman whose liver transplant was denied, resulting in her death days later.

He also details how he cherry-picked from all sorts of studies to make it appear that countries with national health systems didn't perform as well as our system.  He created the term "socialized medicine" in order to cast a negative image of what are actually superior health care systems.

He made sure that everything you know about government run health care is false.

March 6, 2009

The Health Insurance Scam

No one in either party has the guts to do what needs to be done to fix health care: remove the middleman. Get rid of "health insurance" and "health maintenance organizations." Eliminate everything but catastrophic care coverage.

I know: I'm a maniac. I'm insane. How can I possibly say that?

I can say that because, once upon a time, I worked as a patient accounts administrator at a major hospital. No, I'm not proud of it, but I was young, and I needed a steady job. My job was to collect money from insurance companies that had already agreed to pay. To do that, I had to know how each and every plan worked.

The thing about using insurance companies to manage our health care system is that the concept is stupid.
in·sur·ance: coverage by contract whereby one party undertakes to indemnify or guarantee another against loss by a specified contingency or peril
Insurance is supposed to be a hedge against possible loss; for example, your home. The insurer is betting that your home won't be damaged. They collect fees from a lot of different people, but only a small number will ever need to collect. That's called "spreading the risk." More money comes in as premiums than goes out as claims.Not everyone will need to collect, so premiums stay low.

Originally, the only health insurance was basically catastrophic care coverage. Not everyone will need catastrophic care; not everyone will have a health crisis of such proportions that they will need a prolonged hospital stay. It's a sensible risk to insure against this kind of health care need.

But everyone gets sick at some point; a cold, or the flu. A cat bite. And virtually everyone will need to see the doctor on some sort of regular basis; for exams, or minor injuries such as cuts, sprains, and even broken bones. For this kind of need, the risk can't be spread, because everyone is going to file claims. So they have to get the all money to cover the individual from the individual.

Look at it this way: once upon a time, an exam cost you $50. You chose the doctor, he collected the fee. 2 people, no middleman. You got $50 of value, and the doctor earned $50 for that amount of service. Everyone is happy.

Then insurance companies got in the game; they collect the money that would otherwise be used for your medical care through the year from you (or your employer, or both of you), and they pay for the care for you. For them to make money, they have to pay out less money than they collect from you.

If they take your fifty and pass it to the doctor, there's no profit. So they start with the doctor: 'let us keep $5 of the 50, and we'll send you 20 additional patients; you'll make more money." Well, that seems OK. More business at a smaller profit, you make money on volume.

Then they turn to the patient and say, "Hey, we're covering most of the cost, so you should kick in $5. That's fair, isn't it?

The insurance company is now collecting $10 on each exam, your doctor making $5 less per exam and works more to make it you, and you're paying an extra 10%. Oh, did you miss that part? Remember, once upon a time, that $50 was yours; but now it goes to the insurance company first. Still your fifty bucks, only now you're "co-paying" another 5 bucks. Sucker.

Next year, the insurance company claims the cost of the exam is now $60, your "co-pay" is only $6, and they pay the doctor $43 dollars, but send him another 10 patients.

This is were it gets good:
Your doctor is now seeing a lot more patients; and you suddenly are waiting a long time to see him, because he's running behind. He's mildly apologetic, but look, here's all these patients!

Since you can't get satisfaction from the doctor, you complain to the insurance company: you're paying all these premiums, and you're waiting around for care. So the insurance company goes to the doctor and tells him that he must meet Quality Assurance guarantees: if a patient waits more than a half hour for the exam, they'll deduct 10% from his fee. And to help him maintain Quality Assurance, he'll need to hire a Quality Assurance Nurse at his cost. But to make up for it, they will guarantee to send him at least 200 patients a week for exams, and make him a Preferred Provider physician. Of course, to do this, the doctor must spend much less time with each patient, and must get patients in and out much more quickly. He hires a couple of medical technicians to measure blood pressure, respiration, and so on.

The insurance company creates a new level of service; for a mere 15% increase in premiums, you'll have access to the doctors on the Preferred Provider system, with guaranteed shorter waits.

That $50 exam used to include everything; but now that the doctor is only collecting $35 (he's paying a QA nurse and 2 medtechs now), he's charging additional fees for urine tests and bloodwork. Your insurance company raises your premiums 3% to cover that. That's 3% for the entire package, by the way, not on the cost of the visit. And they add a buck to the "co-pay."

But that's for people with insurance: what happens to those without?

Well, we start from the $50. Add $15 for the additional staff. Add $20 for the lab fees. that's $85. Oh wait, the last contract he signed iwth the insurance company states that the billed rate to the insurance company will be 40% of his usual rate, so the new rate for people without insurance will have to be $107, so he can meet the terms of the contract.

And that's why health care costs are so damn much.

What? Oh of COURSE this is waaaaaaaaay over-simplified. It's an example. There are many other factors, too: new techniques and technologies. But all of them have become inflated in a manner consistent with this example.

December 22, 2007

CIGNA Healthcare kills someone, and we helped.

The headline on CNN reads "Teen dies hours after liver transplant approved."

17-year-old Nataline Sarkisyan had been in the fight of her life. She had leukemia, one of the most malicious forms of cancer. But she was holding her own in the battle, with the help and support of her family; her brother donated bone marrow.

But complications arose; between the chemo for the cancer, and the imuno-suppressant drug regime meant to prevent rejection of the bone marrow, her liver failed. Fortunately, liver transplants have become much easier to get because doctors have learned that you can divide a liver and not only will it function, it will grow.

So doctors sent a letter to CIGNA Healthcare explaining the need for the procedure; without an immediate replacement, Nataline would die.

CIGNA replied that there was lack of evidence that the procedure would work, and rejected it. Eventually, as Nathaline's health deteriorated, after she slipped into a coma, after she was reduced to a vegetative state, and only after hundreds of protestors rallied outside their Glendal headquarters, they relented and grudgingly agreed to cover the procedure.

Nataline finally went in for transplant surgery, after weeks languishing in a vegetative coma due to her failed liver. She died hours later.

When the doctors made the request of CIGNA, her six-month survival chances were estimated to be 65%. She might well have died anyway; it's no secret that her health was poor.

But without the liver, she had NO chance. WITH the liver, she had a good chance.

We Americans have made a terrible mistake; we've turned our lives over to heartless corporations whose primary purpose isn't our well-being, but paying out dividends to their stockholders. Yes, these huge conglomerates provide healthcare, but only as a way to make money to pay their stockholders.

We pay insurance companies like CIGNA in the belief that when we really need them, they will be there for us. We spend significant portions of our income so that if things get bad, our insurance companies will step in and get us through it.

But it's a lie. Companies like CIGNA will pay - but only if THEY think it's a sound investment. "You'll die without it? Hey, you might die anyway, and our dividends will be less, and that will upset the stockholders!"

We need to stop participating in health plans run by corporate machines that are designed to produce profits for a select few; while a shift to non-profit health plans may not completely eliminate this kind of calculated culling of our ill children, but at least it won't be for the purpose of lining someone's pockets.

CIGNA's delay in approving the procedure substantially contributed to the death of a 17-year old girl. But we put CIGNA in a position to do that. WE decided that our health should be a commodity to be brokered, WE decided that our well-being should be bought and sold like a side of beef.

CIGNA made a life or death decision, without considering either life OR death. And we let them do it.

Last year, CIGNA reported 16.7 billion dollars in revenue. How many people died for that?


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